Saturday, September 22, 2012

Experiences in Communicating with Diverse people

At my workplace, a Title I school in an urban area, I interact with diverse people on a daily basis.  Many of the people I communicate with are economically diverse, ethnically diverse, and have diverse language abilities.  I often find myself speaking slightly slower and using more animated hand and facial gestures than I normally would, when I'm communicating with people whose first language is other than English.
 
According to Beebe  there are a few strategies I can try to improve my intercultural communication competence (2011):
 
  • Develop an appropriate knowledge:  taking the time discover how others use communication codes (verbal and nonverbal).  Asking questions and listening, all the while taking in cues about their norms, roles, and rules.

  • Develop motivation:  to develop a desire to improve from within.  Be mindful of cultural differences and use self-talk when uncomfortable feelings arise.

  • Develop skill:  to increase awareness to the communication behaviors of others and adapt one's behaviors in order to increase communication effectiveness (other-oriented).  Being aware of the thoughts, perspectives, and emotions of others when I am communicating.
Reference:
Beebe, S. A., Beebe, S. J., & Redmond, M. V. (2011). Interpersonal communication: Relating to others (6th ed.). Boston, MA: Allyn & Bacon.


1 comment:

  1. I never thought of motivation. It makes sense though because communication first starts within. You cannot improve communication unless you start with yourself. Thanks for pointing it out!

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